**Bidders – Please note that you will be required to provide an updated resume to the hiring supervisor/manager for this position.**

***This posting is located in the Brainerd Central Office location*** This position exists to ensure Minnesota Health Care Program (MHCP) applicants and recipients receive timely and comprehensive service delivery by overseeing accurate document routing, audit activities, and system efficiency for the Document Relations team. The Document Relations Specialist Lead serves as the senior technical and operational resource for the team, providing lead work direction to Document Relations Specialists, resolving complex escalated document and system issues, mentoring staff, and overseeing daily team operations on behalf of the supervisor. This position bridges the gap between frontline document relations staff and HCEO leadership to improve system efficiency, reduce government waste, and ensure eligibility documentation is accurate, complete, and routed in accordance with state and federal laws and policies.

Three years’ experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs using eligibility systems. Experience must demonstrate: • Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations • Experience researching, analyzing information, and solving problems in order to make independent decisions • Working in eligibility systems (such as METS, MAXIS, MMIS) • Experience with system procedure manuals (such as ONEsource, EPM, etc) • Experience with phone systems such as Amazon Connect • Experience working with document handling software