Interest Bidders: Please have an updated resume ready to submit to the hiring supervisor/manager when requested.

** This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. This position exists to fully evaluate, screen, and develop referrals made to the State Medical Review Team (SMRT) in accordance with program policies and procedures, as part of determining eligibility for Minnesota’s Medical Assistance ABD programs; ME-EPD, MA-TEFRA, Managed Care Exclusion, Family Support Grant (FSG), Special Needs Basic Care (SNBC), and Home and Community-Based Waivers (BI, CAC, CADI, DD). Under general supervision, this role plays a critical part in supporting initial referral intake by reviewing cases for completeness, program alignment, and prioritization. As a SMRT County Liaison, you'll support clients’ access to critical services, collaborate with counties and providers statewide, and contribute to an engaged, mission-driven team. Primary responsibilities include: • Assess referrals for expedited status and prioritize those that meet criteria • Develop and review SMRT referrals from county and tribal agencies to ensure that a SMRT determination is needed, that appropriate and necessary forms are requested, and that cases are directed to the appropriate work queue for further processing • Communicate with agency partners to resolve issues involving missing or incorrect information • Provide guidance and clarification about SMRT policies and procedures to clients, providers, and other external partners • Support internal team operations by assisting with special projects as needed, such as system testing, documentation updates, and workflow enhancements SMRT operates with a telework optional work schedule in accordance with MMB Policies, following onboarding and training.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. There are two (2) different ways to qualify for this position, and you must have the required work experiences: One (1) year of professional experience determining eligibility for disability-related public assistance programs that may require a referral to the State Medical Review Team (SMRT), including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), or Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD); OR Three (3) years of professional experience working with the disability-related public assistance programs for which SMRT evaluates disability, including Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), and Home and Community Based Services (HCBS) Waivers (BI, CAC, CADI, DD); A bachelor’s degree in a related field may substitute for one year of professional experience. Experience must demonstrate: • Ability to provide technical assistance, consultation, and coaching regarding disability-related program requirements and SMRT referral processes. • Experience reviewing, evaluating, and determining completeness and accuracy of eligibility or referral information, including identifying missing, inconsistent, or insufficient documentation and taking appropriate follow-up action. • Ability to interpret, research, and apply complex program policies, procedures, and regulations using procedural resources, such as ONEsource, the Eligibility Policy Manual (EPM), Code of Federal Regulations (CFR), Program Operations Manual System (POMS), or similar resources. • Experience working in eligibility, case management, or assessment systems such as METS, MAXIS, MnCHOICES, or similar systems. • Ability to provide excellent customer service by responding to inquiries, explaining complex program requirements in an understandable manner, addressing concerns, resolving problems, and building positive working relationships with applicants, lead agencies, healthcare providers, and other stakeholders.

• Experience using two (2) or more of the following systems highly preferred: ISDS, MAXIS, MMIS, METS, MnCHOICES Assessment Tool, SSAS, and SMI. • Experience serving in a lead worker, supervisory, trainer, or mentor role within eligibility or disability-related program areas. • Experience working with Social Security disability programs or processes, including SSI/SSDI claims, medical documentation review, or disability determination workflows. • Experience reviewing medical, functional, or other supporting documentation for eligibility or decision-making purposes. • Experience identifying process inefficiencies, workflow issues, or bottlenecks and contributing to or implementing process improvements • Ability to work effectively with diverse communities, groups, and individuals.